Shipping & Returns

 

Where do we ship?

We ship throughout Australia, NZ, USA, and UK.

 

What postal service do we use?

We use Australia Post. We recommend that packages are sent to a company/business address for faster delivery or to avoid not being collected safely from a home address. 

 

Shipping

Your order will be shipped within 2 business days (excludes weekends and public holidays) of payment being received. We endeavour to pack and ship next day whenever possible.
We ship worldwide from the East Coast of Australia, so please keep this in mind in regards to postage delivery times to your country.
 

Delivery Times


AUSTRALIAN Customers: 

We offer standard post: 3-7 business days or express post: 1-3 business days. 
All costs will be calculated at check out.


INTERNATIONAL Customers

Registered mail and signature on delivery: 7-21 Business days or you can also select express courier: 3-7 Business days. All costs will be calculated at check out.


Liability for lost or damaged goods

Orders are sent using a reliable postal service. If you are unable to provide a secure location for your order to be received, Sapphire & Grace is not liable to replace the lost order or provide a refund. If you select a shipping method that doesn't include a signature on delivery or insurance, Sapphire & Grace will not be liable to refund or replace your order if it becomes lost in transit. Please allow up to 21 business days for your item to be delivered before contacting us. 

 

Customs/Import taxes for international orders

All international customers are responsible for the customs rates and taxes within their own country. For further information, please contact your local customs office.  Sapphire & Grace need to declare the full dollar value on international shipments and must include an invoice for customs should they require it. Unfortunately we cannot put a lower value on the parcel. 

 

Returns/Refunds

We offer a 7 day change of mind period from the date of receiving your order. Please note, we do not accept returns on sale items unless they are deemed faulty.

Please contact info@Sapphire & Grace.com to receive return authorisation and wait for confirmation email.

If you notice any fault to the product, we require a photo of the damage to be emailed through. 

Returned items should be in the original condition as when it was received. 

Customers will be responsible for shipping and handling charges for any returns.

We will credit your original method of payment, excluding shipping charges, unless goods are defective or not as ordered. Please allow 14 days from the day you return your package for your account to be credited.

 

Exchange

We recommend you order the barefoot sandals in the correct size as soon as you can so you don't miss out! Then follow the return process above to send back the size you don't want. We do not offer exchanges here at Sapphire & Grace but are happy to provide a refund on all eligible returns.

 

Faulty goods

Please contact info@sapphireandgrace for any product-related inquiries.

If you wish to return a faulty product, Sapphire & Grace will gladly repair, exchange or refund the original piece in accordance with the following process:

That the product was purchased within 6 months of faulty date.

You must notify Sapphire & Grace by email to receive return authorisation.

You must provide a "proof of purchase": an invoice, bank statement, email confirmation from Sapphire & Grace.

You must return the product to Sapphire & Grace Head Office. (Address below)

Sapphire & Grace then refund the price to you in full, replace the Product or exchange for a different product.

Refunds can only be credited back to the credit card that was used to make the original purchase. The refund will be processed as soon as the items have been received by Sapphire & Grace, however, please allow up to 14 days from the day you return the product for your account to be credited.

Exchanges are only possible if the item is available. Sapphire & Grace can only exchange faulty items for the same item in the same style, subject to availability. If you wish to exchange, please make your request clear when requesting your return authorisation.

     

    Return Address:

    Sapphire & Grace

    PO Box 139

    Summer Hill

    NSW 2130

    Australia